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Privacy policy

Policy for Data Management and Cookies

Tanrevel® respects your privacy and your right to control your personal data.

In Tanrevel®'s ("the Company's") policy for personal data, we describe what data we collect, the purposes for which they are collected, how you can control your own data, and how you can contact us. This privacy policy applies when you use apps, websites, and services included within an app or on a website operated by the Company. The Company is the data controller in accordance with these terms and is responsible for processing data in accordance with applicable legislation.

What Happens on the Website During Your Visit

  • We track your web activity and may use it for marketing purposes.

  • We collect personal data on specific occasions for marketing communication, product information, and customer communication.

  • We process the provided personal data by inputting them into integrated systems.

  • We store personal data in our system for market analysis.

  • We conduct automatic profiling based on web activity, and your profile may be used for marketing purposes.

Personal Data We Collect

Tanrevel® primarily gathers information directly from you as a customer. Examples of personal data we collect include your name and contact details such as mobile phone number and email address. The Company may also update your information from other public records, such as SPAR, if necessary to maintain accurate records.

Tanrevel® registers, or may register, your personal data in connection with:

  • Signing up for a service offered through various platforms provided by Tanrevel®.

  • Providing your email address or mobile phone number on the website.

  • Contacting us via email, phone, our websites, and social media.

  • Subscribing to the Company's newsletters.

  • Your visit to our websites and app, including but not limited to traffic data, location data, web logs, and other communication data, such as the IP address, type of device, operating system, and browser type used during the visit.

How We Use Collected Information

We use the collected information for the following purposes:

  1. Providing Services: To fulfill and manage the services you request from Tanrevel®.

  2. Communication: To communicate with you, including responding to your inquiries and providing customer support.

  3. Marketing: To send you marketing communications, such as newsletters, promotions, and updates about our products and services, where permitted by law and with your consent where required.

  4. Improvement of Services: To analyze trends, administer the website and app, gather demographic information, and improve our products and services.

  5. Personalization: To personalize your experience on our website and app, including showing content and advertisements tailored to your interests.

  6. Legal Compliance: To comply with legal obligations and assist in any investigation when required by law.

  7. Security: To protect against fraud and unauthorized transactions, as well as to ensure the security of our website and app.

  8. Research and Development: To conduct research and development for the enhancement of our products and services.

  9. Aggregate Data: To aggregate and anonymize data for statistical or analytical purposes.

Please refer to our full privacy policy for more detailed information on how we handle and use your personal information.

Information that May be Disclosed

  1. Service Providers: To third-party service providers who assist us in operating our website, conducting our business, or providing services to you, as long as they agree to keep your information confidential and use it only for the purposes we specify.

  2. Legal Compliance: When we believe disclosure is necessary to comply with applicable laws, regulations, legal processes, or governmental requests.

  3. Protection of Rights: To protect the rights, property, or safety of Tanrevel®, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

  4. Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or in the event of bankruptcy or similar proceedings, where personal data may be transferred as part of the transaction.

  5. Consent: With your consent or at your direction, including if we notify you that the information you provide will be shared in a particular manner and you voluntarily agree to such sharing.

It's important to note that we do not sell, trade, or otherwise transfer your personal information to third parties for their direct marketing purposes without your consent.

About Cookies

When using our website and app, personal data may be collected through, for example, cookies. However, this is only done with separate consent. This information includes details of your usage and visited pages. It may encompass technical information about your device and internet connection, such as operating system, browser version, IP address, cookies, and unique identifiers. When visiting our websites where our services are provided, various technologies may be used to recognize you for the purpose of learning more about our users. This recognition may occur directly or through the use of third-party technology. If you wish to be forgotten on our website, you can clear your cookies on our website according to instructions provided by the browser you use.

Legal Basis, Storage, and Deletion of Personal Data

By providing your information to the Company, you consent to the Company registering and storing data about the services you have purchased, as well as processing the provided personal data for the specified purposes. The legal basis for processing will be contractual fulfillment, legitimate interest, or consent. If the Company relies on legitimate interest as a basis, it will only be done for the purposes specified above.

Please note that you may revoke your consent at any time by contacting us; for contact information, please refer to the heading "How to Contact Us."

Processing occurs in accordance with applicable legislation, ensuring that personal data is not kept longer than necessary for the purposes of processing. The Company will retain your personal data as long as you are a customer. For marketing purposes, information older than 3 years will not be used. Practically, this means data will be deleted when it is no longer current or necessary for analysis or direct marketing purposes for which it was collected. Some information may be retained longer due to other legal requirements, such as accounting regulations.

All handling of personal data adheres to high standards of security and confidentiality at all times.

Your Rights Regarding Your Personal Data

You have rights concerning your personal data and the ability to influence what information is stored. The Company will correct any data found to be inaccurate either on its own initiative or at your request. You may also request at any time that your data be deleted or its use restricted by contacting us (see "How to Contact Us" for contact methods). If you believe that your rights are not being respected by us, please feel free to contact the Company directly or you may contact the Data Protection Authority.

You can opt out of receiving marketing communications from us at any time by contacting us or by unsubscribing from further communication via email and SMS that we send you. You are always welcome to contact our customer service for assistance in opting out of our communications.

Once per year, free of charge, you can obtain information about the personal data registered by requesting a so-called register extract from Tanrevel® in writing.

Links to Other Websites

In the event that our website contains links to third-party websites, pages, or materials published by third parties, these links are provided for informational purposes only. Since the Company has no control over the content of these websites or their materials, we do not assume responsibility for their content. The Company also disclaims responsibility for any damages or losses that may arise from the use of these links.